What do you people know about ticketing and
how long have you been in business?
Event Tix has been doing ticketing either as
Event Tix or Secure Transactions Network for about 20 years now! We
also do campground reservations.
Why should we use you over any other ticketing
company?
Event Tix system is as good or better than
ANY system available in the industry! And your customers remain your
customers! We're not out to overcharge you or your customers.
Our charges are the lowest in the industry! We don't touch your
money, and we don't tell you how much to charge for a
convenience fee! (We can make recommendations)
Why are your rates so much lower and
what's the catch?
We can charge less than any of the other
companies because we don't have the overhead of all the other
companies! And there is no catch.
What do you know about social media and how
can you help us sell more tickets?
We can advise you or we can talk about a
custom Social Media Program designed especially for you and your
event.
What type of 'sweet deal' are you
willing to give us if we're willing to entrust you with our
business?
First time customers, talk to us....!
We'll work a deal for you that will make you happier than any
other ticketing company you've ever worked with before because
we want your business!
How long does it take to get us up and running
and what if we have special needs that require customization?
Fill out the step by step questioner and
we'll have you up and running later that day or the following
day! Whatever your special needs may be, chances are we've done
it before...! We've been doing this for 20 years now!
Can we sell tickets directly from our Facebook
page?
Coming Soon.
What kind of scanners can you supply us with
and do we have to pay for them?
We can provide USB scanners that plug into
your pc's, or we can supply Motorola type hand held scanners, or
you can scan from our iPhone and Android apps. You can purchase your
own scanners if you prefer to own them!
What other items can we sell along with
tickets?
The better question is...what do you want to
sell? The Event Tix system allows you to do it all: sell
merchandise, accept donations, create season pass packages or
up-sell anything. You can easily set up a store and start collecting
cash on any item related to your event.
How many scanners can we use at the same time
and what if we have ten gates or more spread over a square mile?
We have a solution for you! We can help you
cover ANY area over ANY distance and you can have as many gates or
points of entry that you need! So the answer is unlimited!
Do you have a box office solution so we can
also sell tickets at the door?
Of course we do! Just log into your cloud
based application and it's all in front of you!
Can we get custom or souvenir ticket stock
printed?
Yes we can get that done for you or point
you in the right direction if custom printed tickets, wristbands or
souvenir tickets are something you'd like your event to offer.
Will you create a custom iPhone or Android app
for us?
Yes, we have already done that!
What if we have a large number of volunteers
that help us with our event(s)? Do you offer a solution that will
help us keep track of them, contact them, and keep everyone happy?
Absolutely! We give you a special section so
your volunteers can register and you can keep tabs and monitor what
they are supposed to be doing as part of their volunteering duties.
What if we need help with our website or
Facebook, Twitter, or other internet related things, or marketing?
We have a team in place that can help you
with marketing, on a case by case basis! Let us know your needs and
we'll tell you how we can help!
What about google AdWords or tracking where
our ticket sales are coming from? Can you help us with that?
We already have this built into our system
so yes, we can help you with that!
Can you help us with surveys or email?
We can do that for you also, or we can show
you how to download your own email list in whatever format you would
like it!
What about print material like posters,
flyers, brochures or a program guide?
We can guide you in the right direction!
What about wristbands? What if we wanted to
use REID chips and REID scanners at our gates?
We can guide you in the right direction!
Are you publicly traded or do you have plans
to go public?
We are a privately held company but under
the right circumstances we would consider a public offering for
expansion purposes.
Will you hold our hand and be there for us
when we need you?
No need to panic! We'll be here for you!
We've been through the craziest of times and we'll be here
for you!
What happens if we don't have a live
internet connection at our event? Can we still scan tickets and get
instant verification?
Yes, all you'll need is a computer or
computers at your box office, and all you have to do is download
your database just before your event begins. You can then scan
patrons as they come to your event, and you can continue to sell
tickets at your gate.
Who do you recommend for a merchant provider
and why? Can we also use PayPal?
You can use PayPal but we recommend Pay
Junction (click here for link) because we've been working with
them for many years and they offer great customer service and fit
seamlessly with our ticketing or reservation software.
What if we want to offer camping or hotel
rooms or a silent auction?
Not a problem! It's already built into
our software, so just let us know what you'd like to do. We
don't charge extra for things like this.
Does Event Tix have a percentage fee?
Nope, we don't charge one! You
instantly receive your funds and have control over managing refunds
and cancellations via your own merchant provider!
Many of our clients use Pay Junction because their rates are among the lowest in the industry, and their customer support is awesome! Click here to learn more about Pay Junction.
By the way, all funds are directly deposited into your account within 24 hours of the transaction.
Let them know you are a Event Tix client for preferred rates.
Many of our clients use Pay Junction because their rates are among the lowest in the industry, and their customer support is awesome! Click here to learn more about Pay Junction.
By the way, all funds are directly deposited into your account within 24 hours of the transaction.
Let them know you are a Event Tix client for preferred rates.
When do we get our money and do you have
hidden costs?
Assuming you get your own merchant account
you will get your money instantly every time a purchase is made!
There are no hidden costs and we take our small cut every thirty
days via our merchant account.
Is there an annual fee for using client
services?
No, we don't charge an annual fee and
Our Client Services team is available to you as part of our service.
You can contact our Client Services team anytime for help with no
additional fees.
How does credit card processing work?
Contact Pay Junction and they'll set you
up with your merchant account and every time a ticket is sold or a
reservation is made the funds go DIRECTLY into your bank account.
You know exactly where you stand at any given moment of the day!
Is it true I can actually earn additional
revenue by using your electronic ticketing solution?
Absolutely! You can mark up our fees and
charge whatever you like, and pocket the difference on the Customer
Service Charge. Example... you can charge a $2.00 convenience fee on
every ticket sold and pay us $1.00 and you keep the difference!
Why is Event Tix so much better than other
online ticketing providers?
Event Tix puts you in total control and
gives you an easy, boundless system for you to create a fully
branded ticketing experience. Beautifully design your custom
templates, set prices, manage data, set fees and do what you need to
sell out your event. Event Tix gives you the opportunity to utilize
some of the strongest, cutting edge (and custom) technology
available to turn your event into a money generating machine!
Does Event Tix offer a free ticketing audit of
my current ticketing provider?
Yup! Tell us your current deal with whoever
you're currently using as a ticket provider and chances are
excellent you'll get a better deal with us! We'll tell you
how much extra $$$ you can put in your pocket by using our service!
Who owns our customer list and do we have to
worry about it being sold or used without permission?
Only you own your customer list and you will
never have to worry about anyone else ever getting access to your
list, because it's YOUR LIST!
What commitment do we have to make in order to
use Event Tix?
No long term commitment! Try us out for ONE
EVENT if you are not delighted with our service, you can go your own
way, but we believe you'll be with us for a long time to come!
How do I contact client services for support?
Even though we've created reliable, easy
to use software for you, our trained technicians are available
around the clock to assist if needed. You can call or e-mail our
Client Services team for assistance. They will be glad to answer
questions, help troubleshoot a problem, or even make
recommendations. Our support team is available Monday through
Friday, 9 a.m. until 7 p.m. EST. You can call 561-886-8866 or
contact us here.
Who is Event Tix Powered by?
Event Tix is a full featured online
ticketing solution developed by TicketInspector.com.
TicketInspector.com makes web based software for the ticketing
industry and has been constantly improving and adding features for
the past ten years.